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General Terms And Conditions

<p><strong>General Terms And Conditions</strong></p>

The following Terms and Conditions (Terms) apply to all purchase orders in our online shop available at, operated by PROTEKTOR S.A. based in Lublin, based in: st. Vetterów 24a-24b, Lublin 20-277, Poland, NIP (tax identification number): 7120102959, REGON (statistical identification number): 430068516.

Share capital: 9.572.300,00 PLN. Our company is registered in the National Court Register of Entrepreneurs kept by District Court Lublin-Wschód in Lublin based in Świdnik, VI Commercial Division of the National Court Register under KRS number 0000033534.

1. Scope

Our terms apply to all orders placed via our online shop. Our online shop is for consumers only.

2. Contractual partner, formation of contract, options for corrections

The contract is concluded with PROTEKTOR S.A. based in Lublin.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language(s) available for concluding the contract: English

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. You may also view the text of the contract in our customer login area.

4. Delivery conditions

We deliver free of charge.

We only dispatch goods en route; pick up by the customer is not possible.

5. Payment

The following payment methods are basically available in our online shop.

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

During the ordering process you will be forwarded to PayPal's website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.


6. Right to cancel

Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel.

7. Retention of title

The goods shall remain our property until full payment is made.

8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by:

  • e-mail:
  • post: PROTEKTOR S.A. based in Lublin, st. Vetterów 24A-24B, 20-277 Lublin, Poland

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. If, because of the kind of the thing or the manner of its assembly, it would be excessively difficult for the buyer to deliver the thing, the buyer shall be obliged to render the thing available for the seller at the place at which the thing is located.

Customer service: from Monday to Friday from 9.00 a.m. to 3.00 p.m.

9. Code of conduct

We have submitted to the following code(s) of conduct:

Trusted Shops (

10. Online dispute resolution

We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Provincial Inspectorate of Trade Inspection in Lublin, st. Tomasza Zana 38C, 20-601 Lublin, Poland,

Furthermore, the European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at

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